CREAHAUS S.A. (CREAHAUS) is responsible for accessing or protecting information collected from a user’s navigation equipment in accordance with the provisions of Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and privacy in the electronic communications sector (Privacy and Electronic Communications Directive), transposed by the law of 30 May 2005 on the processing of personal data and privacy in the electronic communications sector.

When visiting our site, cookies are installed on the computer, tablet or any device used by the user. This allows CREAHAUS to analyse page traffic and improve the website. Cookies are used according to their nature and for the following purposes.

The User has the option of accepting or rejecting cookies using the mechanism integrated in the banner or links listed below.


  1. Definition

For the purposes of this policy, the following terms shall be defined as follows:

User: Anyone who visits one or more pages of the website or uses any of the services offered on the specified website, including those requiring User identification (e.g., email address and password);

Website: website accessible at:;

Company: CREAHAUS, established and having its registered office at L-8010 Strassen, 224, route d’Arlon.


  1. What is a Cookie?

A cookie (hereinafter “Cookie(s)”) is a text file installed on a terminal when visiting the Website or viewing an advertisement. The Cookie allows to “remember” your actions or preferences over time.

A Cookie may be used to collect information relating to the User’s browsing on the Website and to direct the User to personalised services and content.


  1. How CREAHAUS uses Cookies

We use Cookies to optimise the Website and simplify navigation.

The Cookies we use do not store personally identifiable information and do not damage the user’s navigation equipment. We want to be informative, personal, and as user friendly as possible, and Cookies help us achieve this goal.

Prior to consultation and by viewing the Website, the user agrees to the use of Cookies and other technologies as defined in this policy.

We appreciate that some users want to have more personalised control of their visit to the internal Site, which is why they can adjust their settings accordingly through the Cookie banner.

In addition, most search browsers host and manage Cookies, users can configure their browser to deny them and can delete them when they want to (see below: How to Manage Browser Cookies ?).

Users who do not accept this Cookie Policy must not use the Website


  1. User Consent

The Privacy and Electronic Communications Directive, and specifically its Article 5, paragraph 3, requires the User’s prior consent to store or access information stored on user navigation equipment.

For the consent to be valid, it must be informed, accurate, freely given and must be an actual indication of the individual’s will. In order to comply with this regulation, we require Users to accept most Cookies and similar technologies (e.g. web beacons, Flash cookies, etc.) prior to any Website visit through a banner of Cookies.


  1. What types of CREAHAUS cookies does it use?

3 types of cookies are used by the Website, namely:


Strictly necessary Cookies

These Cookies are essential for you to take full advantage of the features of the Website. Without these Cookies, certain parts of the Site will not work as they should. These cookies require only User information that must be stored on the User’s computer and do not permit any behavioural or identification tracking.


Functional Cookies

These Cookies allow to remember the choices you make (such as your username, language or region) and offer enhanced, more personalised features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. They can also be used to provide the services you have requested, such as watching a video or commenting on a blog. The information that these Cookies collects may be anonymised and does not follow the User’s browsing activities on other websites.


Performance Cookies

These Cookies tell us how you use the site and help us improve it. For example, the Cookies count the number of visitors on the Website and analyse how Users navigate when they use it. This helps us improve the operation of the Website, for example, making sure users find what they are looking for more easily.

Such Cookies do not collect information that identifies a User. Any information that these Cookies collects is anonymous. It is used only to improve the operation of the website

CREAHAUS uses Google Analytics Cookies to help us understand how customers access our website, browse or use the Website. These Cookies highlight areas where we may improve the use of the Website, such as navigation and marketing campaigns. For more information about Google Analytics cookies, visit the official Google Analytics page:


  1. How long Cookies are stored on a computer or phone

CREAHAUS uses persistent cookies and session cookies.

A Session Cookie allows website operators to link a user’s actions during a browser session. A browser session starts when a user opens the browser window and ends when he/she closes the browser window. Session Cookies are created temporarily. Once you close the browser, all session cookies are deleted. They are not stored on your hard drive.

A persistent Cookie helps us recognise you as an existing user. After logging in, a persistent cookie remains in your browser and will be read by every time you visit the Website to use our services.

We will not store Cookie information for more than a year.


  1. User Rights

The user has the same rights as described in the Personal Data Management Policy.

For more information about the Cookie policy, please feel free to contact us by email at:


  1. How do I manage browser Cookies?

The user can manage Cookies from his/her browser via its settings. The “Help” function of most browsers tells the user how to prevent your browser from accepting new Cookies, how to instruct the browser to notify the user when a new Cookie wants to be saved, how to disable Cookies, and when they expire. If the User disables all Cookies on his/her browser, neither we nor any third party will transfer Cookies to your browser. In this case, the User may need to manually adjust certain preferences each time they visit the Website, otherwise some functions and services may not work.

Please refer to your browser’s instructions or wizard for more information on how to adjust or modify your browser’s Cookie settings.

Each search browser provides support for managing Cookies in their products. For example:

For any other browser, please refer to the documentation provided by the browser.

If you have any questions about your personal data, or if you have any questions or comments regarding this cookie policy, please contact our Data Protection Officer at: